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Please select one of the categories below to see questions and answers about the Link to Life service. Q. What is Link to Life? A.
Link to Life is a medical alert service. When you have a medical Q. What if I can't speak during an emergency? A. If you don't respond when our Response Center attempts to contact you, we assume you are having an emergency and immediately send help. Q. What type of information does Link to Life have access to? A. Only information that you give to us. This may include your medical history, medications, allergies and any special instructions, including the most direct route to your home. It may also include a list of people to contact (e.g., family members, friends, clergy). We also have access to emergency phone numbers for all areas of the country. Q. I'm fine on my own. Why do I need Link to Life? A. Have you or someone you know ever been in a situation where you felt confused, alone or frightened? The fact is, anyone who lives on his or her own and/or has medical problems should consider Link to Life. The comfort of knowing we're here allows you to maintain a sense of independence - and might just be the factor that convinces your loved ones you're capable of living on your own. Q. How is Link to Life different from similar services? A. It all starts with our superior level of customer service. As a privately held, family-run business, we answer only to our customers - not stockholders. When you call Link to Life, we never make you feel rushed, and you always speak directly with a live operator rather than a recording. Our goal: to treat you the way we would want our own family members to be treated. Q. How long has Link to Life been in business? A.
26 years. Q. How much does Link to Life cost? A. Installation fees range between $25 and $75 depending on your location. Monthly monitoring costs are $39.95. Q. Does Medicare, Medicaid or insurance pay for Link to Life? A. Link to Life is covered under a Medicaid waiver program in most states, though not under the federal Medicare program. Many long-term home health care insurance policies also cover Link to Life. In addition, state and local organizations and programs often cover Link to Life on a "needs-tested" basis; contact us to determine if you qualify. Q. Do I have to sign a long-term contract? A.
No. Link to Life requires no long-term contract or commitment. In
addition, you can try our service for up to 30 days. If you're not
completely satisfied, we'll cancel the service and refund your payment
… Q. Can I use Visa, MasterCard or American Express to pay for Link to Life? A.
Yes, you may use any of these. Q. Is there much equipment involved? A. No. Just two components: a Help button (worn as a pendant or on a wristband) and a small base unit attached to your telephone line. The base unit is about the size of an answering machine - and even easier to install. Q. How quickly can I have Link to Life installed? A. Generally within 24 to 72 hours from the time of your request. Q. How is Link to Life installed in my home? A. After you register, a technician
visits your home to install the unit. Installation fees range between
$25 and $75. If you prefer a more cost-efficient alternative, you may
choose to install the unit yourself. For those choosing
self-installation, we have a 24-hour Help Line to answer any questions
you may have. We can even walk you through the installation, step by
step. Q. Does Link to Life work if I'm outside of my home? A. Yes. Your Help button can operate up to 300 feet from the base unit. This means you can walk out to your mailbox, work in your garden, sit on your porch and more - all without worrying about your safety. Q. What if I'm traveling or just away from my home? A. As a Link to Life subscriber, you receive a wallet-sized Safe Travel Card. If a problem occurs when you're away from your home, this card allows emergency personnel to contact our Response Center for your personal medical profile. Q. What if I maintain two residences? A. If it's more convenient, you can have Link to Life equipment installed at both locations at a special rate. Q. What if I move? A.
Just let us know. Your Link to Life equipment can move with you - and
be reconnected anywhere in the United States. Q. What if I press the Help button by mistake? A. Our Response Center immediately contacts you whenever you press the Help button. If you're having an emergency, we send help. But if you happen to hit the button by mistake, don't worry: There are no consequences or fees associated with accidental activations. In fact, we encourage you to try out the equipment whenever you like to make sure you're comfortable using it. Q. Is the Help button waterproof? A. Yes. So you can wear it in the bath or shower, places where accidents are most likely to occur. Q. Will Link to Life affect my telephone service? A. No. It uses the phone line only when you call for help. Q. Why is Link to Life better than dialing 911 or the operator? A. Remember: If you experience a fall, you might be unable to get to a telephone. In a case like this, 911 won't help. With Link to Life, you just touch a button - and at the touch of a button, we know who you are, where you are and how to help™. Also, we're able to notify your family and friends about what has happened, which 911 can't do. Q. How can I get more information or sign up for Link to Life? A.
Call toll-free at 1-888-Link2Life ( 1-888-546-5254 ).
Q. Why should my loved one sign up for Link to Life? A. If someone you know lives on his or her own and/or has medical problems, Link to Life will give you, the caregiver, peace of mind. With the touch of a Help button, your loved one will reach one of our Response Center operators, who will provide help right away. Q. Can I have Link to Life installed at my parents' home or give it as a gift and have it billed to me? A.
Yes. And you may pay for Link to Life via Visa, MasterCard or American
Express.
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